Emergency Plumbing Help in Enterprise, AL
If water is actively leaking, the first five minutes matter more than anything a plumber does later. Use the steps below to stop the water, then call (334) 214-1303 to be connected with a local plumber serving Enterprise and the surrounding Wiregrass area.
Stop the water first
- Find your main shut-off. Most homes in the area have a valve where the water line enters the house (often in a garage, utility closet, or crawlspace) and a second valve at the meter box near the street.
- Turn it clockwise until it stops. Gate valves (round handle) take several turns; ball valves (lever) need a quarter turn so the lever sits across the pipe.
- Open a low faucet (an outside spigot or a tub) to drain pressure out of the lines.
- If water is near outlets, cords, or the electric panel, stay out of the water and shut off power at the breaker only if you can reach it from a dry spot.
- For a gas water heater that is leaking, turn its gas control to OFF or PILOT. If you smell gas, leave the house and call your gas utility or 911 from outside.
Dothan Utilities notes that if you don't have a hand valve on your side of the meter, the utility can shut water off at the meter, and it encourages homeowners to have a plumber install a customer-side valve for exactly this reason (City of Dothan: Dothan Utilities (report issues + FAQ)). Other local utilities are listed on our service area pages.
What counts as a plumbing emergency?
Call right away for:
- A burst or split pipe, or water coming through a ceiling
- Sewage coming up through a tub, shower, or floor drain
- A water heater leaking from the tank itself (not just a fitting)
- No water at all when your neighbors have water
- A toilet that keeps overflowing and is the only one in the house
These can usually wait for a weekday appointment, which is often less expensive than an after-hours visit:
- A dripping faucet or a toilet that runs
- One slow drain when others work
- A small drip under a sink that a bucket can catch, once the fixture's shut-off valve is closed
What to tell the plumber when you call
You'll get a faster, more accurate answer if you can say:
- Where the water is coming from and whether you've shut it off
- Whether you're on city sewer or a septic tank
- The age of the home, if you know it, and the type of pipe you can see (copper, PEX, PVC, galvanized)
- Your street address and the best callback number
Ask the plumber about any trip or after-hours fee before they head out, so there are no surprises.
After the emergency
Take photos of the damage before cleanup if you plan to file a homeowners insurance claim, and keep any receipts. Run fans and open windows to dry wet areas. If drywall or flooring stayed wet, ask about drying or water-damage specialists; a plumber fixes the pipe, but not always the damage it caused.
Where we can help
Emergency Plumbing requests are taken from Enterprise, Ozark, Daleville, Dothan and nearby communities.
Frequently asked questions
Where is the main water shut-off in a typical Enterprise house?
Usually where the main line enters the house: in the garage, a utility or water-heater closet, or under the house in a crawlspace. There is also a valve in the meter box near the street, which may require a meter key. Find yours before you need it.
Is a running toilet an emergency?
No. Close the small valve on the wall behind the toilet and it can wait for a regular appointment. It is only urgent if it overflows and it's the only toilet in the house.
What should I do if sewage is backing up into my tub?
Stop using all water in the house (no flushing, laundry, or dishwashing) and call a plumber. Dothan Utilities, for example, advises customers to stop using water and have a plumber camera the line to see whether the blockage is in the private lateral or the city main.
How do I check that a plumber is licensed in Alabama?
Use the Alabama Plumbers & Gas Fitters Examining Board's online license search. Ask the plumber for their license number and look it up before work starts.
Sources for these answers: City of Dothan: Dothan Utilities (report issues + FAQ); Alabama Plumbers & Gas Fitters Examining Board: Consumers (license search, complaints)
From the blog
- Frozen and Burst Pipes (October 20, 2026): How to keep pipes from freezing in an Enterprise cold snap, and what to do if one bursts.
Related problems
- Drain Cleaning: Slow or clogged sinks, tubs, showers and main lines.
- Water Heater Repair & Replacement: No hot water, leaking tanks, tank and tankless replacement.
- Leak Detection: Hidden leaks, high water bills, damp spots and slab leaks.
- Sewer Line Repair: Main-line backups, camera inspections, roots and broken pipe.
- Toilet & Faucet Repair: Running toilets, weak flushes, dripping faucets, new fixtures.